Privacy Policy

Luna Nueva (hereinafter referred to as “the Company”) hereby establishes the following privacy policy (hereinafter referred to as “this Policy”) regarding the handling of users’ personal information in the services provided on this website (hereinafter referred to as “the Services”).

Article 1 (Personal Information)
“Personal information” refers to “personal information” as defined in the Personal Information Protection Act, and includes information about a living individual that can identify a specific individual through descriptions such as name, date of birth, address, telephone number, contact details, etc., as well as data concerning appearance, fingerprints, voiceprints, and health insurance card numbers that can identify a specific individual by the information alone (personal identification information).

Article 2 (Methods of Collecting Personal Information)
The Company may ask for personal information such as name, date of birth, address, telephone number, email address, bank account number, credit card number, and driver’s license number when users register for use. Additionally, the Company may collect transaction records and payment information, including users’ personal information, from the Company’s business partners (including information providers, advertisers, and advertising distributors, hereinafter referred to as “Partners”).

Article 3 (Purposes of Collecting and Using Personal Information)
The purposes for which the Company collects and uses personal information are as follows:

To provide and operate the Company’s services
To respond to inquiries from users (including verifying the identity of the user)
To send emails regarding new features, updates, campaigns, and other services offered by the Company that the user is currently using
To contact users when necessary for maintenance, important notices, etc.
To identify users who violate the terms of service or attempt to use the services for fraudulent or unfair purposes, and to refuse their use of the services
To allow users to view, modify, or delete their registered information and view their usage status
To charge users for paid services
For purposes incidental to the above purposes

Article 4 (Changes to Purposes of Use)
The Company may change the purposes of use of personal information only when it is reasonably recognized that the changes are related to the original purposes. In the event of a change in the purposes of use, the Company shall notify the user of the changed purposes or publicly announce them on this website using the method prescribed by the Company.

Article 5 (Provision of Personal Information to Third Parties)
The Company will not provide personal information to third parties without obtaining prior consent from the user, except in the following cases or where permitted by the Personal Information Protection Act or other laws and regulations:

When it is necessary to protect a person’s life, body, or property and obtaining the person’s consent is difficult
When it is particularly necessary to improve public health or promote the sound growth of children and obtaining the person’s consent is difficult
When it is necessary to cooperate with national or local government entities or their entrusted parties in performing legally prescribed duties, and obtaining the person’s consent could hinder the performance of such duties
When the following items have been announced or made public in advance, and the Company has notified the Personal Information Protection Commission:
- Inclusion of provision to third parties as part of the purposes of use
- Items of data to be provided to third parties
- Means or methods of provision to third parties
- Stopping the provision of personal information to third parties upon the person’s request
- Methods for receiving the person’s requests
Notwithstanding the provisions of the preceding paragraph, the following cases do not constitute third-party provision:
- When the Company entrusts all or part of the handling of personal information within the scope necessary to achieve the purposes of use
- When personal information is provided as part of a business succession due to a merger or other reasons
- When personal information is jointly used with a specific party, and the user is notified in advance or easily knows in advance the items of personal information to be jointly used, the scope of the joint users, the purposes of use by the joint users, and the name or title of the party responsible for the management of the personal information

Article 6 (Disclosure of Personal Information)
When the Company receives a request from a person to disclose their personal information, the Company will promptly disclose the information to the person. However, if the disclosure falls under any of the following, the Company may not disclose all or part of the information, and if a decision is made not to disclose the information, the Company will notify the person without delay. A fee of 1,000 yen per request will be charged for the disclosure of personal information:

When there is a risk of harm to the life, body, property, or other rights and interests of the person or a third party
When there is a risk of significant hindrance to the proper execution of the Company’s business
When it would violate other laws and regulations
Notwithstanding the provisions of the preceding paragraph, the Company will not, in principle, disclose information other than personal information such as history and characteristic information.

Article 7 (Correction and Deletion of Personal Information)
If a user finds that the personal information held by the Company is incorrect, the user may request the Company to correct, add, or delete (hereinafter referred to as “Corrections”) their personal information according to the procedures established by the Company.
If the Company deems it necessary to respond to the request based on the preceding paragraph, the Company will promptly make the Corrections.
When the Company makes the Corrections or decides not to make the Corrections based on the preceding paragraph, the Company will promptly notify the user.

Article 8 (Suspension of Use, etc., of Personal Information)
If a person requests the suspension of use or deletion (hereinafter referred to as “Suspension of Use, etc.”) of personal information because it is being handled beyond the scope of the purposes of use or because it was obtained by wrongful means, the Company will promptly conduct the necessary investigation.
Based on the results of the investigation in the preceding paragraph, if the Company deems it necessary to respond to the request, the Company will promptly carry out the Suspension of Use, etc., of the personal information.
When the Company decides to suspend use, etc., or not to suspend use, etc., based on the preceding paragraph, the Company will promptly notify the user.
Notwithstanding the preceding two paragraphs, if the Suspension of Use, etc., of personal information requires a large amount of cost or is otherwise difficult, and if alternative measures can be taken to protect the user’s rights and interests, the Company will take these alternative measures.

Article 9 (Changes to Privacy Policy)
The content of this Policy may be changed without notifying users, except as otherwise provided in the laws or in this Policy.
Unless otherwise specified by the Company, the changed Privacy Policy will take effect from the time it is posted on this website.

Article 10 (Contact Information)
For inquiries regarding this Policy, please contact the following:

Address:東京都練馬区旭丘２丁目１９番６号スノーベル江古田Ａ号
Company Name:合同会社en
Department in Charge:宍戸健志
Email Address:luna.nueva.jcetokyo@gmail.com

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